How can we help you?


Welcome to paul&ernst technical support!
To best assist you, please fill out the following fields carefully. Don't forget to include your Bike ID number, so that we can correctly determine your warranty status, model, and year of manufacture. Briefly describe your problem and be sure to include photos.

We will process your request as soon as possible and get back to you with a solution.
Thank you very much!



SUBMIT A SUPPORT REQUEST
Where's my Bike ID?
If you don't have a Bike ID, please state your Sales Order number (SO).
Please add your country code starting with +.
Please describe your technical issues as detailed as possible.
Take photos of all relevant details. You may upload several files.
Send

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Here's where you'll find your Bike ID:

Open the sink and scan your QR code